Managing Supervisors and Moderators

The Management section provides supervisors with comprehensive tools to oversee user roles, permissions, and access across all brands and operators. This centralized interface enables efficient user administration while maintaining proper security and role-based access control.

#User Roles and Permissions

Understanding the different user roles is essential for effective access management:

• Supervisors: Full access to all brand operations, can manage all operators under a brand, invite other users, and configure system settings
• Moderators: Access limited to specific operators, focused on day-to-day moderation tasks like reviewing messages and managing users
• Guests: Read-only access for observation and reporting purposes

#Detailed Permissions Matrix

#Adding New Users

The Management section provides a centralized location for inviting new users across your entire organization.

#Managing Existing Users

#Viewing All Users

The Management section displays a comprehensive list of all users across your organization, showing their roles, associated brands/operators, and current status.

#Modifying User Access

To update an existing user's permissions or assignment:

#Alternative Invitation Methods

Users can also be invited directly from the Dashboard view:

Brand-Level Invitations (for Supervisors):

• Navigate to Dashboard
• Click the invite icon on any brand card
• Complete the supervisor invitation process

Operator-Level Invitations (for Moderators):

• Navigate to Dashboard
• Expand a brand to show operators
• Click the invite button on a specific operator card

#User Management Best Practices

#Role Assignment Strategy

Supervisors should be assigned when users need:

• Oversight across multiple operators within a brand
• Brand-wide configuration and management capabilities
• Ability to invite and manage other users
• Access to analytics and reporting across all operators

Moderators should be assigned when users need:

• Day-to-day content moderation responsibilities
• Access limited to specific operators or markets
• Focus on message review and user management tasks
• Regional or language-specific moderation duties

#Security and Access Control

#Account Lifecycle Management

New User Onboarding:

Ongoing Management:

• Monitor user activity and moderation decisions
• Provide regular training updates on new features
• Review and adjust permissions based on changing responsibilities
• Maintain communication channels for support and escalation

User Deactivation:

• Remove access immediately upon role change or departure
• Archive user activity logs for compliance and auditing
• Transfer responsibilities to other team members
• Update documentation and contact lists

#Audit and Compliance

#Activity Tracking

• All user invitations and role changes are automatically logged
• Track moderation decisions made by each user
• Monitor login patterns and access usage
• Generate reports for compliance and performance review

#Access Reporting

• Regular reports on who has access to which brands/operators
• Track changes in user permissions over time
• Identify unused or excessive permissions
• Document access justifications for audit purposes

Monitor initial activity and provide support as needed.