Channels are individual chat rooms or communication spaces within your Virtual Stadium environment. Each channel is associated with specific operators and can have unique moderation settings, user permissions, and content rules. Effective channel management ensures organized communication and targeted moderation.
#Channel Types and Use Cases
- Game-specific channels: Individual sports or betting events
- General chat: Open discussion areas
- VIP channels: Premium user communications
- Regional channels: Location-based discussions
- Event channels: Special event or tournament chat
#Creating a Channel
Only users with Supervisor permissions can create new channels.
Navigate to the Moderation section in the top main menu and click on Channels in the navigation menu. Click "Create a channel" to begin creating a new channel.
Fill out the channel configuration form with the required information:
- Channel Name: Clear, descriptive identifier
- Channel ID: Unique identifier for technical integration
- Description: Purpose and rules for the channel
- Language Settings: Primary language for the channel
- Status: Active/inactive state
Click "Save" to create the channel.
After creation, the channel appears in your channels list. You can edit the channel settings by clicking the "Edit" button. All metadata except the channel ID can be modified later.
#Channel Configuration Options
#Basic Settings
- Channel Name: Clear, descriptive name for identification
- Channel ID: Unique technical identifier (cannot be changed after creation)
- Description: Channel purpose and guidelines
- Language: Primary language for content and moderation
- Status: Enable/disable the channel
#Advanced Features
- High Priority Channel: Enhanced monitoring and processing priority
- Persistent Channel: No expiry date with configurable message retention (1-14 days)
- Test Channel: Enable testing of match events and features (not available in hosted adapter integration)
- Moderation Service: Use external moderation service instead of built-in VS moderation
#Permission and Content Settings
- User Access: Control who can join and participate
- Message Permissions: Define who can send messages
- Reaction Permissions: Configure emoji and reaction capabilities
- Content Filtering: Apply specific word filters and content rules
- Message Limits: Set character counts and frequency restrictions
#Managing Existing Channels
#Channel Operations
- Edit Settings: Modify permissions, rules, and descriptions
- View Messages: Access channel content and conversation history
- Monitor Activity: Track real-time message flow and user engagement
- Test Features: Validate channel functionality and event integration
#Channel Lifecycle
- Active Monitoring: Regular review of channel performance and user behavior
- Rule Adjustments: Update moderation settings based on channel activity
- Archival: Preserve channel history while stopping new activity
- Deletion: Permanent removal (cannot be undone - use with caution)
#Best Practices
- Channel-specific settings override general operator settings
- Changes to active channels take effect immediately
- Channel IDs cannot be modified after creation
- Deletion is permanent and cannot be undone
- High Priority and External Moderation Service cannot be used together
#Next Steps
After creating channels:
#Test Functionality
Verify the channel works correctly in your integration.
#Configure Moderation
Set up appropriate content filtering and user management.
#Monitor Performance
Track channel usage and user engagement.
#Train Moderators
Ensure the moderation team understands channel-specific rules.
For detailed channel management, advanced features, and troubleshooting, see the comprehensive Channels documentation.